Void a sale
Cancel a card payment the same day, before it settles.
Where to find this in Storey: Floor → Recent sales → pick the sale → Void
A void cancels the payment before it settles, so the customer never sees the charge. You can only void a card sale on the same day it was taken. After that, Storey shows "This transaction is no longer voidable — refunds only". Use a refund instead.
- On the Floor home, tap Recent sales and open the sale.
- Tap Void. The "Void this sale" window opens.
- Under Return to inventory?, tick the items that came back. Anything not ticked is recorded as a loss at cost.
- Type a reason, for example "Rung up by mistake".
- Tap Void the sale. Under "Approval needed", someone with permission to void enters their PIN and taps Void it.
Changed your mind? Tap Keep the sale.
Still stuck? Email support@storeypos.com.