Refund a sale or take a return
Send money back, choose which items came back, and decide whether each one goes back on the shelf.
Where to find this in Storey: Floor → Recent sales → pick the sale → Start a return
Start the return
- On the Floor home, tap Recent sales and open the sale.
- Tap Start a return. The sale now reads "Return waiting on approval". Anyone on the floor can do this step.
Approve it (manager)
- Under Amount to send back, leave the box empty to refund the whole sale, or type a smaller amount.
- Under What came back?, set how many of each item were returned. Set a line to 0 for a money-only refund.
- For each item, choose Back to stock or Damaged, don't restock.
- Tap Approve the refund. Under "Manager approval", enter a PIN and tap Refund it.
Money goes back to the card first. Only once that succeeds are the items marked "Back to stock" added to your count, at the location that sold them. An item can't be returned twice.
If a return was started by mistake, you can cancel it; nothing has moved until it's approved.
Still stuck? Email support@storeypos.com.