Backorders: when an online order is more than you have
What happens when a shopper orders more than is on the shelf.
Where to find this in Storey: Console → Products & services → Online orders to review
Storey never blocks an online order for being short. Instead, it writes it down for you.
- Short orders appear under Online orders to review, for example "Anna ordered 3 · 1 were available".
- Tap Tell the customer to message them from the order's conversation.
- Once it's sorted, tap Handled.
Still stuck? Email support@storeypos.com.